Policies

Payments

UK Energi Direct Payment

At UK Energi, our payments are separated into a 3-stage payment schedule. These will be done
leading up to the installation of your renewable energy products with the final stage payment being
processed on completion.

The surveyor will complete the technical survey.
Pre-Install Call: Once we have received the results of your survey, we will contact you, explain the next stages, and process the stage one payment with you.  The 3-stage payment breakdown of this is featured on your proposal which has been sent to you.
The day before installation, your scaffold will be erected (if required).  We process the stage 2 payment.
Day of installation- Installers and electricians will arrive to start your installation.  We request the stage 3 payment upon completion.
Up to 7 days after installation, your scaffold will be dismantled and removed from your property.
We leave the scaffolding up for this allocated time as a failsafe, to rectify any issues that may arise as fast as possible.

Finance

All finance is held by Sherman Finance and UK Energi does not control nor have any permissions to access the payment until the installation is completed to a level of satisfaction of the client. Once the client is satisfied, they will sign off a release form and Sherman Finance will begin the exchange of the agreed monthly payment

Data

Cookies

UK Energi Ltd uses cookies and similar technologies on our website, in compliance with the applicable data protection laws in the United Kingdom, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This Policy should be read in conjunction with our overall Privacy Policy.

As a data subject, you have certain rights regarding your personal data, including the right to access, rectify, and erase your information. You also have the right to object to the processing of your data and to withdraw your consent for the use of cookies. For more information about your rights and how to exercise them, please refer to our Privacy Policy.

If you have any questions or concerns about our use of cookies or this Policy, please contact us using the following details:
UK Energi Ltd
Gr33n House, Cheswold Lane, Doncaster
[email protected]
01302 260299

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints

We value any feedback you can provide us, as we continually strive to strengthen our customer focus. If you’re not completely satisfied with the services or products provided by UK Energi we would appreciate your feedback so we can rectify any issues you have in a timely manner. We do everything we can to ensure our customers get the best products and services possible. However, sometimes we may not get things right the first time.

How and where to complain:

If you are not satisfied with any aspect of our service or products, you can tell us about your queries in the following ways:
In writing – write to us and address your letter to - UK Energi Ltd Gr33n House, Cheswold Lane, Doncaster, DN58AR

By telephone – call us on 01302 260299 during our office hours and ask for the Customer Services Department.

By email – [email protected]

What to expect

We aim to resolve your complaint straightaway but if we can’t, we will keep you informed on a regular basis. If you need an update, please call us on the telephone number and ask to speak to the person handling your complaint

When we reply to your complaint, if you consider our response doesn’t fully address your concern, please inform us as soon as possible so we can find alternative solutions that are to your satisfaction.

If we cannot reach an agreement

Our aim is to resolve all complaints. However, if your complaint relates to finance and if you are not satisfied after receiving our final decision letter, or if eight weeks has passed, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) and EPVS (Energy Performance
Validation Scheme)

Please note: Only complaints relating to the sale of financial services should be referred to FOS.

Financial Ombudsman Service can be contacted in writing:

Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad) Email: [email protected]
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk